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DEVELOPING: Oracle Reported to Expand On-Demand Portfolio

We don’t have details yet — or even official confirmation — but The Wall Street Journal is reporting [registration required] that Oracle is planning to dramatically expand its portfolio of on-demand...

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Time Capsule: The World According to Tom (circa 2002)

As a bit of historical reference to complement Baseline Consulting partner and cofounder Jill Dyché’s guest-blogpost yesterday, we thought it might be useful to dig up an old Q+A with Siebel Systems...

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Q&A with CureCRM

CureCRM, which officially launched yesterday, has something to its credit that not a lot of other CRM vendors can lay claim to: It has integrated with Twitter from Day One. The Web-based, CRM service...

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GUEST-BLOG: Oracle and Salesforce.com Duke It Out in Service

Oracle and Salesforce.com Duke It Out in Service. By Denis Pombriant. On Tuesday, Oracle announced integration between Oracle CRM On Demand and InQuira’s Web self-service applications. According to the...

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ARCHIVE: destinationCRMblog.com Posts, October 2009

So here's a new feature: We're going to start aggregating each month's posts, for easier reference. We'll start this off with a few groupings from the month of October — which, if you'll permit a...

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GUEST-BLOG: Summits Aren’t Always the Peak, and the New Doesn’t Always Fully...

By Denis Pombriant, founder and managing principal, Beagle Research Group. After a few months of vendor meetings for the analyst community in which each took us to the mountaintop to survey — via...

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GUEST-BLOG: Salesforce.com on a Spending Spree?

By Denis Pombriant, founder and managing principal, Beagle Research Group. Salesforce.com is raising $500 million so that it can go on a buying spree. First things first: Why borrow half a billion when...

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Coughing Up Hairballs at #SuiteCloud10

Last week, at its SuiteCloud10 partner conference in San Francisco, NetSuite hosted its first-ever “Hairball” awards, honoring businesses that, thanks to cloud computing, were able to improve...

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A Snapshot Look at Information Builders’ User Summit

Earlier this week I traded New York’s rainy weather for some Florida sunshine while attending the annual user conference of Information Builders, one of the few remaining private companies in the...

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SaaS Management Apps Raise the Stakes for Subscription Companies

One often cited advantage of the subscription economy is that it puts power into the customer’s hands, allowing him or her to decide, on a monthly or yearly basis, whether or not a service is worth the...

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